Our commitment to delivering the optimal experience drives our continuous evolution. Understanding and acknowledging these terms is crucial for you to establish realistic expectations regarding our services. These terms broadly include the following:


  • Using our Services

  • Expectations of Service

  • Payment and Billing

  • Content and Data 

  • Grievance and Resolution


By accepting electronically (for example, clicking "I Agree"), installing, accessing or using the Services, you agree to these terms. 


USING OUR SERVICES


Before using our services you must be aware of the following:


Term modifications: 


  • We would like to keep you up to date with our terms, so when we update them, we will alert you by putting the last updated date on this page. 


Service Provider: 


  • You are contracting with Sandbox Financial Technologies Private Limited and/or its subsidiaries and affiliates (referred to as "Sandbox", "We", "Our", or "Us"). 

  • Our business is based in India.


Age Requirement: 


  • You must be at least 18 years or above to enjoy our services.


User Registration: 


  • You will need to create an account with us. Please ensure to keep your password a secret because you're responsible for anything that happens using your account. 

  • Your email address will be considered as primary email for all communications.

  • Sandbox discourages the use of temporary email domains for user registration. We recommend using your registered business email address during the registration process.

  • We may have to restrict access in cases where you use temporary and generic email domains.


User Account: 


  • You can view your dashboard via login ID and password. 

  • Inaccurate registration information may result in account suspension.

  • If you suspect unauthorised use of your dashboard or knowledge of your API keys, please promptly notify us via email at [email protected].

  • Once you want to stop using the services, you can cancel your subscription at any time from your dashboard.


What you can expect from us


We’re constantly developing new application programming interfaces (“API’s”) and features to improve our services. We provide a broad range of services on our platform. 


For developers, we have a very detailed API documentation and API endpoints that is regularly updated for your convenience. 


Service-Specific Additional terms: 

The permission we give you to use our services continues as long as you comply with:

  • these terms

  • service-specific additional terms, which include things related to only that service.


What we expect from you while using our API’s


Entity Users


  • If you are using the APIs on behalf of an entity, you represent and warrant that you have authority to bind that entity to the Terms and by accepting the Terms, you are doing so on behalf of that entity (all references to "you" in the terms refer to that entity).


Compliance with Law


  • You and your end users must comply with applicable law, regulation, and third-party rights.

  • APIs must not be used to encourage or promote illegal activity or violate third-party rights.

  • Violation of any other terms of service with Sandbox or its affiliates is prohibited.


Permitted Use


  • You should only use the API as explained in our documentation. It's important not to pretend to be someone else or hide your identity when using the APIs.


Security


  • You must make reasonable efforts to keep user information, including personal details, safe and prevent unauthorised access or use.

  • The APIs are meant to assist you and your clients in improving your websites and applications. We may monitor your API usage for quality assurance, enhancing our products and services and ensuring compliance with the terms.

  • This monitoring may involve accessing and using the information to identify security problems that could impact Sandbox or its users. You must not disrupt or interfere with this monitoring.

  • If there is any interference, we may employ technical measures to overcome it. If there is a reasonable belief that you have violated the Terms, we may suspend your access to the APIs or your API Clients without prior notice.


To ensure a good experience for all, it is essential that you adhere to the following guidelines of behaviour:


  • Do not engage in unauthorised framing or linking of our Services.

  • Avoid impersonating other users or using their account credentials.

  • Refrain from harassing, intimidating, or threatening our employees or agents.

  • Do not copy or modify our Services' software (example: HTML, JavaScript, images, or any other code).

  • Retain any copyright and proprietary rights on content.

  • Do not engage in automated use of the system or any data gathering tools (example: web scraping).

  • Avoid disparaging, tarnishing, or harming us or our Services.

  • Do not circumvent or interfere with security-related features of our Services.

  • You must take reasonable and appropriate steps to protect all applications or systems that make use of our APIs against unauthorised or unlawful access, use, destruction, loss, alteration, or disclosure.


PAYMENT AND BILLING


While using our services, keep in mind the following:


  • Applicable fees for our Services are prepaid in nature and are charged upon purchasing a suitable plan which are fixed and final.

  • Based on the chosen plan, our subscription provides a predefined set of total API calls that can be made for a given month (monthly quota), and the ability to test and call APIs available on the developer portal. An additional cost will be incurred for Paid APIs as mentioned below.

  • While starting a free trial, you are required to verify your payment method by a 5 rupee transaction fee to set up recurring payments through our payment gateway partners. This amount is refunded back to the original payment mode.

  • Payments will be billed in Indian Rupees (INR) through our Payment gateway partners accepting credit cards, debit cards, UPI and net banking.

  • The fees include applicable taxes.

  • Our billing cycle refers to the period from which the subscription was purchased or last renewed to the next renewal date of the said subscription. 

  • Invoices will be generated upon purchasing a plan and can be viewed in your dashboard.

  • We use tools that determine your usage of our Services. You can review your usage from your dashboard which has data in sufficient detail to allow you to validate the Services purchased and associated Fees.

  • In case of auto-renewal failure, we will be notifying you via registered email address. You will be receiving a link to clear the payment. Once you pay such invoices, you can continue to enjoy our services.

  • Invoice disputes must be communicated by submitting a request within thirty (30) days from the invoice date to [email protected] and we will try our best to resolve them.


Paid API Charges:

Our APIs, in some cases, act as a bridge and use third-party APIs to pull data that has been requested by you.


Why we recommend you access these paid APIs through us: 


  • We have already spent time on understanding these third-party APIs, Private key infrastructure and created integrations, ensuring you do not have to go through the hassle.

  • We provide an easy self-served onboarding, seamless API integration, simple subscription plans, well-defined API docs and a better UI/UX suitable for you.

  • We do not charge over and above the cost we incur from these third parties, therefore you get access to this data at the same cost as you would if you were  to approach the source directly.

  • Our APIs ensure immediate access to this data with easy to use RESTful APIs.

  • You do not have to pay the one time set up cost, onboarding/ application fees to the source party as we pay for it as an add-on benefit for you. 


Pricing: 


  • We ensure that the price you pay to us for these paid API calls is the same as what you would pay to the source directly.

  • This cost will be deducted in a prepaid manner from your Sandbox wallet credits. This is separate from the subscription charges. You will be required to maintain sufficient balance to make such Paid API calls.

  • You can add wallet credits at any time via various payment methods including credit/debit cards, UPI and NetBanking.

  • In cases where you do not have sufficient balance, the Paid API call will fail and you will need to add more wallet credits to enjoy the Paid APIs.


Upgrades and Downgrades: 


Sometimes, it becomes necessary to upgrade or downgrade an existing subscription. 


  • In case you want to upgrade or downgrade your subscription plan, you will have to make a request from your dashboard for the existing subscription. 

  •  The requested change in subscription plan will be carried out at the end of your current billing cycle. As a result, no refund will be carried out for the current billing cycle. 

  • The change in subscription plan is possible only if Credit Cards are set as the mode of recurring payment. 

  • Subscriptions set up using any other mode of payment cannot be upgraded or downgraded. You will be required to change your recurring payment method to credit card before requesting upgrade/downgrade through your dashboard.

  • In case you require assistance,  you can contact our team via email at help@sandbox.co.in.


Overdraft Charges:


  • You set the quota on your use of the APIs depending on your subscription plan. We do not limit the requests for users using our API’s. However, you will need to enable this feature. You can refer to this article on how to enable Overdraft. 

  • In the event your overdraft has been enabled, you may make calls over and above the subscription plan. 


  • For all requests made above the subscription limit, an additional charge will be applicable on a per additional call basis. For every additional call made over and above the plan subscribed, an appropriate tariff per call will be applicable. 


  • This overdraft invoice will be raised at the end of each month’s billing cycle. (Example: If the plan subscribed is for 1000 calls/month for Rs. 999/month, for every additional call made after the 1000 calls are exhausted, you will be charged a tariff of Rs. 0.999/call). 

  • In case the invoice has not been cleared, your services will be stopped and if the invoice is not cleared within 30 days from the invoice issued to you, an interest rate of 1% per day shall be levied from the date the pending invoice has been generated. You should ensure payment of the entire amount Overdraft Fees as well as the accrued Interest amount within reasonable time so as to avoid an increase in amount due. Once the arrears have been cleared by you, your services will be reactivated.


Refunds and Cancellations:


  • If you purchase a subscription that automatically renews, you can cancel it before the end of the current billing cycle. Upon cancellation, your subscription will end immediately.

  • If you have not used our services and wish to get a refund, you may request for a refund within 7 days from the date of service taken, if such service has been used, no such refund will be provided. 

  • If your refund request has been approved, it shall be processed within 5-8 business days.


CONTENT AND DATA


Some of our services are designed to let you submit, store, send, receive, or share personal information. You have no obligation to provide any content to our services and you’re free to choose the amount of content that you want to provide. If you decide to provide content, ensure you have the necessary rights and that it complies with the law.


User data:


  • We may retain the data you provide for the purpose of providing our Services to you.

  • We keep your data safe from any unauthorised use.

  • Some of our APIs allow the submission of content. 

  • We do not own any intellectual property rights in the content you submit through your use of our APIs. 

  • We use passthrough apis and do not store any data at our end. 

  • We use the data for the purposes of providing, securing, and improving our APIs. 

  • You are responsible for all the data you provide and any data related to your activities using our Services.

 

Our Content:


  • You agree not to use any intellectual property rights, title, or interest (“IPR”) in the contents of our website.

  • The structure, colour, and other creative details of our website are proprietary to us.

  • Trademarks, copyrights, and patents used by either party are the sole property of their respective owners.

  • You grant us the rights to host, use, process, analyse, store, display, transmit, and retain your data for providing our Services.

  • No assignment or licence of any of our trademark or service mark or any other Intellectual Property Right is granted to you, except as expressly set out.

  • You are not authorised to use or infringe upon our Intellectual Property Rights and must comply with these terms and other policies.


Data Protection: 


  • We prioritise data privacy and security.

  • By using our Services, you agree to our Content and Data policy clauses.

  • We may maintain or use your data according to our Content and Data clauses.

  • Our Services are hosted in India, and if you access them from any other region, your data will be transferred to India with your express consent.

  • We take appropriate measures to safeguard the security, confidentiality, and integrity of your data and prevent unauthorised access.


How you should secure user data: 


Your systems and applications must handle User Data securely. With respect to User Data, you should follow industry best practices but, at a minimum, must perform the following:


  • Maintain administrative, technical, and physical safeguards that are designed to ensure the security, privacy, and confidentiality of End User Data.

  • Use modern and industry-standard cryptography when storing or transmitting any User Data.

  • Maintain reasonable access controls to ensure that only authorised individuals that have a -  need have access to any End User Data.

  • Monitor your systems for any unauthorised access. Patch vulnerabilities in a timely fashion. Log and review any events suggesting unauthorised access.

  • Plan for and respond to security incidents.

  • Comply with relevant rules and regulations with regard to the type of data you are handling, such as the Safeguards Rule.

  • You can refer to this article to help secure your APIs.


What you should not do with user data: 


Unless expressly permitted by the content owner or by applicable law, you will not permit your end users or others acting on your behalf to, do the following with content returned from our APIs:


  • When a user's non-public content is obtained through our APIs, you must not expose that content to other users or to third parties without explicit opt-in consent from that user.

  • Scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer than permitted by the cache header.

  • Copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or sublicense to any third party.

  • Misrepresent the source or ownership.


Promotional and Marketing Use:


  • While promoting, marketing, or demonstrating the APIs, Sandbox may use your company or product name. By using our services, you allow us the necessary rights to do so.


    Communications:


  • By providing personal contact information, you consent to receive marketing communications from us.

  • Marketing communications may include electronic communications (example: API alerts and downtime, etc), and promotional emails.

  • You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of our emails or by contacting us at help@sandbox.co.in.


GRIEVANCE AND RESOLUTION  


You are entitled to receive services of a certain standard and quality, and you have the right and remedies to resolve any issues if things do not go as expected under these terms.


Disclaimer: 


  • As our services are provided on an AS-IS and AS-AVAILABLE BASIS, we can only commit to our services.

  • Your use of our Services is at your own risk.

  • We make no warranties about the accuracy or completeness of the content or linked websites.

  • We are not liable for errors, personal injury, data leakages from your end, unauthorised access, interruptions, or transmission issues.

  • We are not responsible for any viruses, third-party products, or advertised services.

  • We do take any responsibility for hyperlinked websites or featured advertisements.


Governing Law and Dispute Resolution:


  • Our services are governed by the laws of India.

  • The exclusive jurisdiction for resolving any disputes related to our services lies with the courts, tribunals, councils, forums, and other dispute resolution bodies in Ahmedabad, India.

  • Disputes or claims will be resolved through Alternative Dispute Resolution methods (example: mediation, arbitration, or negotiation), in accordance with applicable laws.


Liabilities:


  • We and our affiliates are not liable for any damages resulting from your use or inability to use the Services.

  • Our liability, if any, is limited to only the subscription cost you paid in the 1 month preceding the claim.

  • We and our affiliates are not responsible for indirect or consequential damages, such as any interests, audits and penalties levied by the Government or other authorised entities, losses due to technology failures, data corruption, etc.

  • You agree to protect and hold us harmless from any claims or legal actions brought against us due to your actions or mistakes.

  • If legal proceedings arise, both parties must notify each other within five days and have the opportunity to participate and defend themselves.

  • The indemnity clause remains in effect even after the subscription ends. Claims related to indemnities cannot be made more than 30 days after the termination of services.


Action: 


  • We may terminate your account access to our services at any time if we see you or your end users in any suspicion of fraud,  hacking, phishing, harassment, spamming, misleading others, unauthorised content scraping, illegal activity, unauthorised access, or non-compliance with these terms. 

  • If your account is terminated, you are prohibited from creating a new account under your name or any third party's name. 

  • If it is required to comply with a legal requirement or court order.


Service Level Objective:


Contact us:


  • If you face any difficulties or require assistance, feel free to contact us via email at [email protected].