Sandbox will resolve customer’s queries in 3-5 business days. 

 

PRIORITY
 

RESPONSE TO SUPPORT TICKET
 

RESOLUTION TIME
 

CRITICAL
 

3 Hours
 

1 Business Day
 

 HIGH
 

3 Hours 

1 Business Day

MEDIUM
 

8 Hours
 

2 Business Days
 

LOW
 

1 Business Day
 

3 Business Days